Head of HR Operations

Candidates should be comfortable working in a fast-paced environment, adapting to changing priorities and taking ownership of assigned outcomes.

This senior HR role leads HR operations across the group, covering employee services, regulatory matters, insurance, employee relations, process improvement and HR governance. The position provides strategic direction while ensuring consistent, efficient and compliant HR service delivery. The successful candidate will contribute to dependable banking operations, protect service quality and help the business achieve its objectives while maintaining appropriate controls. This is a full-time opportunity based in Abu Dhabi, United Arab Emirates.

Key Responsibilities

• Lead HR operations and employee services across group geographies.
• Advise senior business leaders on employee relations and HR operational matters.
• Oversee pensions, insurance and regulatory HR requirements.
• Drive HR process automation, policy redesign and continuous improvement.
• Manage service quality, budgets, controls, grievances and selected investigations.

Requirements

• Minimum 10 years of Employee Relations experience.
• Strong leadership, communication and people-management capability.
• Experience with HR operations, employee relations, policies and regulatory matters.
• Ability to automate processes, manage budgets and improve service quality.
• UAE National eligibility is required.

Skills

HR operations, employee relations, pensions, insurance, HR policy, process automation, regulatory compliance, grievance management, HR strategy.

Work Environment

The role involves working with internal teams and customers in a structured banking environment where accuracy, confidentiality and timely execution are essential. The successful candidate should be comfortable handling multiple priorities, following documented procedures and escalating issues when necessary. A proactive approach to service improvement, strong teamwork and a commitment to professional standards will help ensure consistent results and positive outcomes for customers and the business.

Employment Details

• Company: ADIB - Abu Dhabi Islamic Bank
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking
• Eligibility: UAE Nationals only