Guest Experience Ambassador

The Guest Experience Ambassador joins the Front Office team at Emirates Palace Mandarin Oriental, Abu Dhabi and provides personalized services designed to make stays memorable. The role includes coordinating in-room amenities and special occasions, communicating guest information across departments and anticipating individual needs in a luxury environment.

Key Responsibilities

• Remain available to assist with guest requests and matters affecting the quality of the stay.
• Coordinate with Culinary and Butler Service teams for timely in-room amenities and guest requests.
• Liaise with Guest Relations and Front Office to obtain and communicate relevant guest information.
• Maintain detailed knowledge of hotel promotions, services, VIP arrivals, special occasions and events.
• Anticipate guest needs and create personalized experiences and meaningful service moments.
• Handle requests with discretion, professionalism and attention to guest confidentiality.
• Work effectively with multiple departments to ensure seamless delivery of personalized services.
• Prioritize competing guest requests while maintaining a calm and responsive approach.
• Represent the hotel professionally in guest-facing interactions and service areas.
• Follow hotel policies, procedures and luxury service standards.

Candidate Profile

• Excellent interpersonal and communication skills.
• Strong guest-centric mindset and genuine interest in personalized service.
• Proactive, attentive and highly responsive approach.
• Creative and energetic service style.
• Ability to multitask and remain composed in a fast-paced luxury environment.
• Strong teamwork and cross-departmental collaboration.
• Excellent written and spoken English; additional languages are advantageous.
• Professional appearance and understanding of guest confidentiality.

Additional Role Information

• Department: Front Office
• Reports to: Front Office Manager

Employment Details

• Company: Mandarin Oriental Hotel Group
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Application: Apply through the original vacancy link provided in this listing.

This full-time opportunity is suited to candidates who can combine technical or operational expertise with dependable communication, attention to detail and a strong customer or business focus. The successful candidate will be expected to work collaboratively, follow company procedures, maintain professional standards and contribute to continuous improvement. Applicants should review the source vacancy carefully and ensure that their CV clearly reflects the experience, qualifications and skills requested for the position.