Duty Free Store Manager – Tobacco & Confectionary

Qatar Duty Free is seeking a Store Manager for its Tobacco & Confectionary operation at Hamad International Airport in Doha. The role is responsible for effective store management, commercial performance and a high standard of guest experience. The manager leads through Duty Managers and Supervisors, builds a culture of service excellence and ensures that staffing, stock, presentation and procedures support business needs.

Key Responsibilities

• Work with Duty Managers to plan staff deployment and allocate resources in line with operational needs, sales opportunities and guest demand.
• Communicate store key performance targets clearly and review weekly results with the management team, agreeing actions to improve performance.
• Monitor customer service standards and ensure that Duty Managers and Supervisors reinforce the expected guest-service approach.
• Coordinate with marketing, IT, administration, merchandising, warehouse, learning and development teams on store requirements.
• Monitor staff grooming, attendance and conduct, and check signage, cleanliness, stock levels and lighting.
• Carry out store walks and daily checks with Duty Managers, and ensure operating procedures and security requirements are followed.
• Manage performance through reviews, coaching, feedback and development plans.
• Review stock shrinkage and work with retail leadership to reduce losses; address out-of-stock issues with buyers and category teams.
• Identify commercial opportunities and develop actions to maximise sales and improve product performance.
• Act as Manager on Shift when required, serving as the main contact for operational issues across locations.

Requirements and Qualifications

• High school, vocational or diploma qualification with at least five years of relevant experience; or a bachelor's degree or equivalent with at least four years of relevant experience.
• Retail experience, including developing, managing and influencing people and business results.
• Experience in a customer-facing, fast-paced business.
• Experience managing a team of approximately 50 to 200 employees.

Skills and Competencies

Strong leadership, planning, communication and commercial judgement are essential. The manager should coach large teams, maintain operational discipline and use performance information to guide decisions. This is a full-time role in Doha, Qatar, with a stated closing date of 15 November 2026.