Customer Service Advisor – instashop

Job Overview

The Customer Service Advisor supports the instashop customer experience by responding to questions and resolving service issues professionally. The role handles inbound calls and messages from customers, partners and prospective users. It requires active listening, clear communication and the ability to understand each enquiry, use available resources and deliver accurate responses that support customer satisfaction and loyalty.

The role contributes directly to how customers and partners experience the service. A calm and respectful approach, accurate information and consistent follow-up help build confidence and prevent small issues from becoming larger problems.

Key Responsibilities

• Handle inbound calls and messages from customers, partners and prospective users.
• Listen carefully, clarify the issue and ask relevant questions to understand the customer’s needs.
• Use available systems and resources to provide accurate and professional responses.
• Resolve enquiries efficiently and coordinate with other teams when a case needs additional support.
• Maintain a courteous and helpful approach when dealing with service concerns or complaints.
• Contribute to a positive customer experience through clear communication and consistent follow-up.

Requirements and Qualifications

• Experience in customer service, contact centre work or a customer-facing role is useful.
• Strong spoken and written communication skills.
• Good listening, questioning and problem-solving abilities.
• Professional attitude and the ability to remain composed when handling customer concerns.
• Organised approach to following processes and completing customer requests accurately.

Skills

Customer service, contact centre, inbound calls, customer support, issue resolution, communication, problem solving.

Employment Details

• Employer: talabat
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Function: Customer Service

Working Approach

Consistent service depends on understanding the issue before acting, recording relevant details and communicating the next step clearly. Feedback and recurring enquiry themes can also help identify process gaps and opportunities to improve the overall experience.