Client Relations Ambassador (ME1267)

Act as a visible, welcoming point of contact for patients, visitors and families, helping create a positive experience from arrival through the patient journey. The role supports patient flow, manages service concerns and works closely with administrative and clinical teams.

Key Responsibilities

• Welcome patients and visitors and provide clear guidance at key service touchpoints.
• Monitor waiting periods, communicate delays and help maintain smooth clinic flow.
• Identify service concerns early, provide appropriate recovery and escalate complex complaints.
• Maintain accurate feedback records and share recurring issues that can improve patient experience.
• Support non-clinical patient needs and promote consistent service behaviours across assigned areas.

Requirements

• Education: Secondary school education; relevant customer service or healthcare training preferred
• Experience: Experience in patient relations, customer service or healthcare front-office operations
• Professional approach: Strong communication, patient focus, teamwork, accurate documentation and commitment to applicable UAE healthcare standards.

Key Skills

• Patient experience
• Frontline hospitality
• Queue management
• Complaint resolution
• Communication

What You Will Contribute

You will contribute to a safe, efficient and patient-focused environment by applying sound professional judgement, following established procedures and communicating effectively with colleagues. The role offers an opportunity to work alongside experienced healthcare professionals, support continuous improvement and contribute to service quality. Candidates should be comfortable working in a structured clinical environment, adapting to changing priorities and maintaining confidentiality when handling patient, operational or business information.

Employment Details

• Company: Mediclinic
• Facility: Mediclinic Airport Road Hospital
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time

Candidate Profile

The successful candidate should be dependable, professionally presented and committed to delivering high-quality service. Attention to detail, respect for patients, effective communication and the ability to work constructively with multidisciplinary teams are important. Applicants should ensure that their education, experience, registration or licensing status meets the requirements applicable to the position and UAE healthcare regulations.