Care Coordinator

The Care Coordinator helps patients navigate appointments, investigations, treatment steps and follow-up within the assigned unit or programme. The role connects patients with clinical and administrative teams, provides clear non-clinical guidance and supports continuity of care. Professional communication, cultural sensitivity, accurate records and respect for confidential information help create an organised and reassuring patient journey. Coordinate patient pathways, appointment schedules and follow-up with multidisciplinary care teams.

Key Responsibilities

• Coordinate appointments, services and follow-up steps to support a smooth patient pathway.
• Respond to patient queries professionally and direct clinical questions to the appropriate licensed team member.
• Provide clear information about schedules, next steps and service processes while staying within the role’s scope.
• Maintain accurate records, update the electronic healthcare record and coordinate information across relevant teams.
• Identify barriers or delays, follow up on outstanding actions and support a positive patient experience.

Requirements and Qualifications

• A high school diploma plus an accredited healthcare course of at least six months, or a recognised nursing diploma/equivalent, is specified in the indexed listing.
• At least two years of experience in healthcare or patient-facing administration is required.
• Training in patient services, care coordination, healthcare communication or cultural sensitivity is beneficial.

Skills and Competencies

• Patient navigation, appointment coordination and customer-service orientation.
• Medical terminology, electronic health records and revenue-cycle process awareness.
• Active listening, empathy, English communication and basic Arabic language skills.

Work Setting

This position is based in Dubai, United Arab Emirates, at Mediclinic City Hospital, and involves regular coordination with the relevant clinical, administrative or operational colleagues. The successful candidate should follow approved procedures, protect confidential information, maintain complete records and communicate concerns through the appropriate reporting channels. Patient-facing employees are expected to show respect, cultural awareness and a service-focused approach; specialist and management employees must also support quality, governance and ongoing professional development. The position’s exact duties, licence requirements and any additional eligibility criteria should align with the requirements published for this specific vacancy.