Assistant Manager – Sales & Service (Emirati Talent)

DIB is seeking an Assistant Manager - Sales & Service in Dubai to support branch sales performance, customer experience and operational quality. The role is focused on building a strong sales-and-service culture, improving customer journeys, supporting new products and ensuring transactions and branch activities comply with established banking controls.

Key Responsibilities

• Support action plans designed to achieve branch sales targets and wider business-growth objectives.
• Encourage the migration of suitable customer transactions from branches to efficient electronic channels to improve service and reduce operating costs.
• Help transform branch operations into effective sales-and-service units with a strong performance culture.
• Maintain high customer-service standards across sales and service activities while reducing waiting and processing times.
• Review customer complaints and coordinate appropriate actions to achieve prompt resolution and stronger customer satisfaction.
• Meet customers to understand financial needs and identify appropriate cross-selling opportunities.
• Ensure branch operations follow approved policies, operating procedures, service standards and code-of-conduct requirements.
• Review daily MIS information and transaction controls to support accurate service delivery.
• Participate in branch projects involving service quality, process changes, sales initiatives and new product launches.
• Follow up with customers and internal departments to close outstanding cases and ensure proper completion.
• Support staff development by identifying training needs, delivering product knowledge and encouraging effective team communication.

Requirements

• Emirati national eligible for the role.
• Relevant banking, sales or customer-service experience is preferred.
• Strong communication, customer engagement and sales-development skills.
• Ability to work with branch teams and multiple internal stakeholders.
• Good understanding of banking procedures, controls and service standards.

Employment Details

• Company: DIB
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Banking