Senior Officer – Teller Operations (Emirati Talent)

The Senior Officer – Teller Operations helps deliver prompt, friendly and accurate branch transactions. The position supports cash management, cheque and security-item services, maintains control over cash and vault activity, and assists the branch in meeting service standards while reducing errors and operational risk.

Key Responsibilities

• Handle teller and cash transactions accurately, including cash management, cheques and other assigned financial instruments.
• Check notes, denominations and transaction details to ensure customers receive the correct amount.
• Reconcile physical cash against system balances and investigate differences promptly.
• Follow bank cash-control procedures and relevant Central Bank requirements to reduce cash and operational risk.
• Support custodianship of securities, transaction approvals, vaults and safe-room procedures as assigned.
• Ensure teller staff have suitable cash balances and support the movement of funds between branches and the Central Bank.
• Provide responsive service and help reduce customer waiting and transaction turnaround times.
• Participate in branch sales, service-quality initiatives, process changes and improvement projects.
• Maintain awareness of bank products, policies and procedures through training and effective teamwork.

Requirements and Skills

• Minimum 2 years of relevant experience.
• Diploma or bachelor’s degree and above.
• Strong numerical accuracy, integrity, customer service and transaction-control skills.
• Ability to follow procedures carefully, maintain clear records and work effectively with branch colleagues.

Professional Expectations

The role requires sound judgement, dependable follow-through and clear communication with the relevant team. Candidates should be prepared to keep records accurate, protect confidential information and follow the employer’s documented policies and applicable local requirements.

Employment Details

• Company: Dubai Islamic Bank (DIB)
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time