Branch Manager (Emirati Talent)

The Branch Manager leads branch performance and daily operations, with responsibility for customer experience, business growth, staff capability and adherence to bank policies. The role manages targets across retail liabilities, assets, cards and third-party products, strengthens customer relationships and ensures that service, operational controls and security standards are consistently maintained.

Key Responsibilities

• Translate zone and business targets into clear goals for branch employees and monitor results against agreed plans.
• Develop actions to grow deposits, lending, cards and other approved products while supporting branch profitability.
• Meet existing and prospective customers, including high-net-worth clients, to understand needs and develop relationships.
• Review customer complaints, service-quality results and mystery-shopping feedback, then implement improvement actions.
• Maintain branch safety and security arrangements and coordinate with the relevant authorities when necessary.
• Lead branch projects and support the launch of products, services and process changes.
• Ensure transaction records, vouchers, reports and other branch documents are properly maintained and retrievable.
• Coordinate unresolved customer cases with internal departments and track them through closure.
• Assess staff development needs, arrange training, conduct regular meetings and oversee performance, leave and resource allocation.

Requirements and Skills

• At least 6 years of experience in a similar banking role.
• Higher diploma or bachelor’s degree; a master’s degree is an advantage.
• Proven leadership, sales management, customer-service and operational-control skills.
• Ability to coach employees, allocate resources and maintain a secure, compliant branch environment.

Professional Expectations

The role requires sound judgement, dependable follow-through and clear communication with the relevant team. Candidates should be prepared to keep records accurate, protect confidential information and follow the employer’s documented policies and applicable local requirements.

Employment Details

• Company: Dubai Islamic Bank (DIB)
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time