Learning & Development Specialist

RAKBANK is seeking a Learning & Development Specialist for its banking operations in the United Arab Emirates. This position suits a professional who combines role-specific knowledge with dependable execution, sound judgement, attention to detail and a commitment to customer service and control standards.

Job Overview

This role develops employee capability through practical learning programmes, coaching and performance-focused learning interventions. It connects training content with business goals and helps employees apply skills consistently in customer conversations and day-to-day work.

Key Responsibilities

• Deliver soft-skills and professional-development programmes across business units.
• Develop sessions on customer experience, listening, empathy, written communication, negotiation and de-escalation.
• Prepare facilitator guides, learner resources, role plays, case studies and supporting training materials.
• Assess readiness through practice, simulation and structured observation during live work.
• Coach employees, share actionable feedback and coordinate targeted follow-up for development gaps.
• Work with Quality Assurance and subject-matter experts to measure learning impact against operational indicators.

Requirements and Qualifications

• Experience in learning and development, facilitation, coaching, customer service or professional training is relevant.
• Ability to create structured learning content and facilitate sessions for varied learner groups is important.
• Understanding of quality, customer experience, compliance and responsible sales behaviours is useful.
• Candidates should be comfortable reviewing performance information and adapting programmes based on results.

Skills

Strong facilitation, coaching, communication, feedback and instructional-design skills support success. The role also needs patience, organisation and a practical approach to measuring whether training changes behaviour and outcomes.

Employment Details

Location: United Arab Emirates. The position sits within a regulated banking environment and requires respect for customer confidentiality, internal controls and relevant procedures. The role operates in a regulated banking environment where accuracy, confidentiality, accountability and customer protection matter. The successful candidate should maintain reliable records, follow approved procedures, raise concerns promptly and work constructively with colleagues and stakeholders. Applicants should be ready to discuss relevant experience and explain how their skills match the responsibilities of the position.