Senior Relationship Manager – SME Acquisition

The Senior Relationship Manager will acquire new SME customers and expand the Bank’s business lending portfolio. The role involves identifying prospects, understanding business requirements, structuring suitable banking solutions and maintaining high-quality customer relationships. It supports growth in lending volumes and fee income while protecting portfolio quality and contributing to the Bank’s wider SME strategy.

Success in this position depends on accurate work, sound judgement, timely follow-up and clear communication with colleagues and stakeholders. Issues should be escalated through the appropriate channels.

Key Responsibilities

• Identify and acquire new SME customers through market development, referrals and direct relationship-building activity.
• Assess business requirements and coordinate appropriate lending, cash management and banking solutions.
• Deliver a high standard of customer service throughout the acquisition and onboarding process.
• Participate in networking events and business forums to strengthen market presence and generate leads.
• Contribute to portfolio growth, lending volumes and fee income while maintaining sound credit quality.

Requirements and Qualifications

• Experience in SME banking, relationship management, lending or customer acquisition.
• Understanding of business banking products, credit assessment and the needs of small and medium-sized enterprises.
• Strong prospecting, networking, negotiation and client service capabilities.
• Ability to manage a pipeline, contribute to portfolio performance and follow banking controls.

Academic background: A relevant qualification in Finance, Business, Economics or a related discipline is suitable; exact degree requirements are not stated in the available extract.

Relevant experience: Relevant experience in SME acquisition and business banking.

Skills

• SME acquisition
• business banking
• lending
• networking
• credit assessment
• portfolio growth

Employment Details

This is a full time opportunity with RAKBANK in United Arab Emirates. The successful candidate must follow internal policies, protect confidential information and maintain professional service standards. Compensation and benefits can be confirmed during recruitment.