Guest Service Executive – Front Office – Jumeirah Mina Al Salam

Jumeirah Mina Al Salam is seeking a Guest Service Executive for its Front Office team. The role helps ensure that arrivals, departures and in-house requests are handled smoothly and accurately. It requires friendly service, attention to guest records and the ability to coordinate with other departments so room preferences, billing questions and special arrangements are managed professionally.

Key Responsibilities

• Handle guest check-ins and check-outs efficiently, ensuring that registration, room details and payment steps are correct.
• Process guest payments and respond to billing enquiries while following cash-handling and transaction-control procedures.
• Allocate rooms based on availability and recorded preferences, checking that relevant requests are communicated to the right teams.
• Assist with booking changes, cancellations and confirmations according to hotel policies and system requirements.
• Respond to complaints in a calm, solutions-focused manner and escalate issues requiring additional authority or follow-up.
• Explain hotel facilities and services and recommend appropriate options that could enhance the guest’s stay.
• Maintain accurate guest profiles and cooperate with colleagues to deliver consistent service from arrival to departure.

Requirements

• One to two years of customer service or front-desk experience within hospitality is preferred.
• A bachelor’s degree in Hospitality Management, Business Administration or a related field is expected.
• Candidates should be detail-oriented and comfortable coordinating with a range of hotel departments.
• A professional approach, clear communication and willingness to work shifts are important.

Skills and Qualifications

• Strong customer-service and interpersonal skills.
• Accuracy in cash handling, room allocation and record keeping.
• Ability to prioritise requests and follow issues through to completion.

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Luxury Hospitality
• Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
• Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.