Guest Relations Executive – Guest Relations – Jumeirah Marsa Al Arab Residences

Jumeirah Marsa Al Arab Residences is seeking a Guest Relations Executive to help residents and guests feel welcomed, informed and well supported. The role includes arrival assistance, orientation, guest enquiries, profile updates and coordination of special arrangements. A polished, discreet and responsive approach is important when supporting residents and visitors in an exclusive hospitality environment.

Key Responsibilities

• Welcome residents and guests on arrival and assist with orientation, check-in processes and general enquiries.
• Respond to requests efficiently, coordinate with relevant teams and follow up to ensure actions are completed accurately.
• Maintain current knowledge of residence services, property facilities and local attractions so recommendations are clear and useful.
• Update guest profiles with preferences and special requirements to support personalised service on future interactions.
• Assist senior colleagues with VIP amenities, celebrations and special arrangements, checking all details before delivery.
• Handle feedback professionally, resolve straightforward issues and escalate concerns that require further authority.
• Follow standard operating procedures, grooming expectations, privacy requirements and health and safety rules.

Requirements

• At least one year of guest-facing experience in luxury hospitality, hotels, resorts or an upscale leisure environment is expected.
• Secondary education is required; a hospitality diploma or degree is beneficial.
• Excellent communication and interpersonal skills are essential for dealing with guests from diverse backgrounds.
• Strong problem-solving, service-recovery and information-handling skills are important.

Skills and Qualifications

• Professionalism, discretion and a calm, welcoming manner.
• Accurate record keeping and reliable follow-up on guest requests.
• Fluent English; additional languages are desirable.

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Luxury Hospitality and Residences
• Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
• Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.