Assistant General Manager, Ling Ling

The Assistant General Manager supports the leadership and commercial performance of Ling Ling, ensuring that the restaurant delivers a consistent premium dining experience. The role includes managing daily operations, developing colleagues, maintaining service standards and contributing to financial results. A strong candidate will combine a guest-first approach with sound judgement, clear communication and the ability to maintain control during high-volume or demanding service periods. The position is based in Dubai, UAE, and offers an opportunity to contribute to a professional team focused on consistent service, quality and operational results.

Key Responsibilities

• Support the General Manager in planning service, coordinating staffing and maintaining smooth restaurant operations across shifts.
• Coach and develop team members, communicate role expectations and support regular performance conversations and training.
• Maintain guest-service standards, respond to feedback and resolve complaints with professionalism and appropriate follow-up.
• Monitor sales, labour, inventory and operating expenses, helping the leadership team protect profitability and service quality.
• Coordinate menu launches, promotions, presentation standards and other activities that support the restaurant’s commercial objectives.
• Ensure compliance with company procedures, food hygiene standards, workplace safety and all relevant operational controls.

Requirements and Qualifications

• Three to five years of experience in a similar role is expected.
• Experience in a luxury hotel or high-end restaurant is important; international experience is preferred.
• Strong customer focus and the ability to work effectively under pressure are required.
• Candidates should be able to lead teams, handle guest concerns and manage competing operational priorities.
• Commercial awareness, organization and clear communication are essential.

Skills and Competencies

Key strengths include Restaurant Operations, People Leadership, Guest Relations, Financial Control, Team Training, Scheduling, Service Recovery, Quality Standards. Clear communication, reliable organization, attention to detail and effective teamwork are important, alongside consistent adherence to procedures and willingness to learn.

Employment Details

The position is based at Atlantis The Royal in Dubai, UAE. Benefits include a competitive tax-free salary in AED, food and beverage privileges, discounted rates across Kerzner properties, health insurance with dental cover, annual flights home, life insurance, an incentive programme, wellness initiatives and access to training and career mobility.