Hostess

Welcome visitors and guests and help create a professional first impression at the assigned reception, showroom or customer-facing location. The position supports visitor coordination, clear communication and an orderly service environment while directing enquiries to the appropriate team.

Key Responsibilities

• Greet visitors warmly and direct them to the correct department, contact or appointment.
• Manage visitor arrivals and help maintain an orderly reception or guest area.
• Respond to basic enquiries and share accurate information within the scope of the role.
• Coordinate with sales, reception, security and other teams when visitor assistance is required.
• Keep the front-of-house area presentable and report issues that affect the guest experience.
• Support routine records, appointment coordination and other assigned service tasks.

Requirements and Qualifications

• Experience in hospitality, reception, customer service or a similar guest-facing position is useful.
• Polished communication and a courteous, professional manner.
• Ability to remain organised during busy periods and handle several enquiries.
• A service-oriented attitude and attention to presentation.

Skills

• Guest reception
• Customer service
• Verbal communication
• Organisation and teamwork

Role Focus

The hostess plays an important role in ensuring visitors feel welcomed and receive clear direction. Punctuality, a neat presentation, discretion and calm communication help create a positive environment and allow the wider team to focus on appointments and customer needs.

Across the role, clear communication, accurate information and timely follow-up help maintain dependable work standards. The successful candidate should follow applicable procedures, keep stakeholders informed, handle records or resources responsibly, and raise questions or risks early so that work can progress with fewer avoidable delays.

This work also involves maintaining professional standards, adapting to changing priorities and cooperating with colleagues when new information affects plans. Regular progress updates and complete documentation make it easier to review outcomes, solve problems and maintain continuity between teams and work stages.