Front Office Supervisor

The front-office role creates a welcoming first point of contact and supports a smooth guest journey from arrival through departure. Responsibilities commonly include greeting visitors, managing registration or reservations information, handling requests and coordinating with other departments. Accuracy, discretion and a service-focused attitude are important throughout each shift. The successful candidate is expected to approach assigned work professionally, follow established procedures and communicate clearly with colleagues and customers. Work should be completed carefully, with issues raised early rather than left unresolved.

Key Responsibilities

• Process assigned arrival, departure, registration or reservation tasks accurately using the property's operating systems.
• Respond to enquiries, manage routine requests and coordinate with housekeeping, maintenance or other departments for timely follow-up.
• Keep records current, handle documents carefully and follow procedures for payments or guest information where applicable.
• Resolve routine concerns professionally and refer unusual, urgent or sensitive matters to the appropriate supervisor.
• Complete shift handovers and communicate outstanding requests so the next colleague can continue service without interruption.
• Welcome guests and visitors warmly, confirm relevant details and provide clear information about available services.

Requirements and Qualifications

• Customer-facing experience in hospitality, reception, administration or a similar service environment is beneficial.
• Professional communication, an approachable manner and the ability to remain composed during busy periods.
• Basic computer skills and willingness to learn booking, property-management or customer-record systems.
• Attention to detail when handling names, dates, requests and other important guest information.
• Flexible teamwork and a commitment to respectful, inclusive service for guests from different backgrounds.

Skills

• Guest service and interpersonal communication
• Accurate data entry and administration
• Problem resolution and task prioritisation
• Team coordination and attention to detail

Professional Approach

The role is suited to someone who enjoys helping people, can manage several requests at once and takes pride in delivering a consistent welcome. Clear handovers and reliable follow-up help the wider team maintain continuity. Candidates should be prepared to explain how their experience, training or transferable skills relate to the duties and how they would contribute to a professional, service-focused team.

Employment Details

• Company: Accor
• Property/Team: Grand Mercure Dubai City
• Location: Dubai, Dubai, United Arab Emirates
• Employment Type: Full Time
• Salary: Not disclosed