Guest Services Executive – Concierge – Jumeirah Zabeel Saray

Jumeirah Zabeel Saray is seeking a Concierge Guest Services Executive to help guests make the most of their stay at the Palm Jumeirah resort. The position coordinates transport, dining, amenities and personal requests while providing useful recommendations. A service-minded approach, clear communication and sensitivity to privacy are essential for this guest-facing role.

Key Responsibilities

• Respond to concierge enquiries and arrange transport, dining reservations, amenities and other guest requests accurately.
• Provide reliable information about resort facilities, local attractions, shopping, transportation and experiences in Dubai.
• Coordinate with Housekeeping, Front Office, Recreation, Executive Lounge and Food and Beverage teams to fulfil guest needs.
• Resolve routine complaints professionally, communicate delays clearly and escalate complex matters to the appropriate leader.
• Promote relevant hotel services and amenities where appropriate, helping guests discover options that suit their interests.
• Maintain accurate guest notes and service records while protecting personal information and following security procedures.
• Support VIP, returning and special-occasion guests with thoughtful arrangements and timely follow-up.

Requirements

• One to two years of experience in Concierge, Front Office or Guest Relations operations is expected.
• A high school diploma is required; a hospitality diploma or degree is preferred.
• Good knowledge of concierge operations, hotel systems and guest-service standards is important.
• Additional language ability, including Arabic, Mandarin, French, Spanish, Italian, German or Russian, is valued.

Skills and Qualifications

• Strong communication, interpersonal skills and a guest-focused attitude.
• Good judgement, discretion and the ability to manage multiple arrangements.
• Familiarity with local services and the confidence to make suitable recommendations.

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Luxury Hospitality
• Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
• Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.