Guest Service Executive – Concierge – Jumeirah Mina Al Salam

The Guest Service Executive – Concierge at Jumeirah Mina Al Salam delivers personalized assistance to guests and coordinates requests across the resort. The role requires polished communication, proactive problem solving and detailed knowledge of hotel services to create smooth and memorable guest experiences.

Key Responsibilities

• Welcome and assist guests throughout their stay
• coordinate transportation, dining reservations, amenities and special requests
• communicate with housekeeping, front office, recreation, food and beverage and other departments
• support VIP and repeat-guest recognition
• resolve routine service concerns and escalate complex matters
• provide accurate information about resort facilities
• identify appropriate upselling opportunities
• and maintain professional guest communication at all times.

Requirements

• The position requires 1–2 years of customer-service or front-office experience, preferably in hospitality, with a bachelor’s degree in hospitality or a related field desirable. Excellent English, strong interpersonal skills, problem solving, initiative and the ability to work with guests from diverse backgrounds are important.

Benefits

• Competitive tax-free salary paid in UAE Dirhams (AED)
• Learning and development opportunities
• Colleague discounts on food, beverage and hotel stays
• Healthcare and insurance benefits, subject to role and company policy

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality