Assistant Manager – Sales & Service (Emirati Talent)
Job role insights
Date posted
October 5, 2026
Hiring location
Dubai
Career level
Mid-Senior
Quantity
1 person
Gender
Any
Description
DIB is seeking an Assistant Manager - Sales & Service in Dubai to support branch sales performance, customer experience and operational quality. The role is focused on building a strong sales-and-service culture, improving customer journeys, supporting new products and ensuring transactions and branch activities comply with established banking controls.
Key Responsibilities
- Support action plans designed to achieve branch sales targets and wider business-growth objectives.
- Encourage the migration of suitable customer transactions from branches to efficient electronic channels to improve service and reduce operating costs.
- Help transform branch operations into effective sales-and-service units with a strong performance culture.
- Maintain high customer-service standards across sales and service activities while reducing waiting and processing times.
- Review customer complaints and coordinate appropriate actions to achieve prompt resolution and stronger customer satisfaction.
- Meet customers to understand financial needs and identify appropriate cross-selling opportunities.
- Ensure branch operations follow approved policies, operating procedures, service standards and code-of-conduct requirements.
- Review daily MIS information and transaction controls to support accurate service delivery.
- Participate in branch projects involving service quality, process changes, sales initiatives and new product launches.
- Follow up with customers and internal departments to close outstanding cases and ensure proper completion.
- Support staff development by identifying training needs, delivering product knowledge and encouraging effective team communication.
Requirements
- Emirati national eligible for the role.
- Relevant banking, sales or customer-service experience is preferred.
- Strong communication, customer engagement and sales-development skills.
- Ability to work with branch teams and multiple internal stakeholders.
- Good understanding of banking procedures, controls and service standards.
Employment Details
- Company: DIB
- Location: Dubai, United Arab Emirates
- Employment Type: Full Time
- Industry: Banking
Skills
Country
UAE
select-type
Full Time
Interested in this job?
2 days left to apply
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