Customer Service Representative

Job Overview: First Abu Dhabi Bank is seeking a candidate for the Customer Service Representative position in Abu Dhabi, UAE. The role focuses on front-line customer enquiries and service support and contributes to banking services through accurate work, sound judgement and effective coordination. The successful candidate will work with relevant teams and stakeholders while following approved procedures and controls.

Role Context: This position is part of customer service and customer experience. This position helps customers receive clear, helpful and timely support across the bank’s service channels. The employee is. The work requires careful handling of information and timely completion of agreed actions.

Key Responsibilities

• Respond to customer enquiries politely and establish the information or assistance required.
• Explain relevant service information clearly, using approved guidance and available systems.
• Record requests and interactions accurately so that cases can be tracked and followed up.
• Resolve enquiries within the role’s authority and refer more complex matters to the appropriate team.
• Keep customers informed about progress and next steps where further action is needed.

Role Focus: Key priorities relate to front-line customer enquiries and service support. The employee should maintain accurate records, communicate progress and raise exceptions through the correct internal channel.

Requirements and Qualifications

Candidates should bring relevant professional knowledge, good communication and attention to detail. Experience in banking or a related regulated environment may be useful where it applies to the function. The visible vacancy details do not confirm a required degree, certificate or minimum years of experience; applicants should check the application page for exact eligibility and document requirements.

Skills

• Customer-focused communication and active listening
• Patience, empathy and professional telephone or written manner
• Problem-solving and accurate information handling
• Ability to work with service systems and follow procedures

Employment Details

Employer: First Abu Dhabi Bank (FAB). Location: Abu Dhabi, UAE. Employment type: Full Time. Salary, benefits and closing date are not confirmed here. Apply through the external link attached to this listing.