Customer Relationship Officer – Priority Banking (UAE Nationals Only) – Dubai

Emirates Islamic is seeking a UAE National Customer Relationship Officer to deliver end-to-end service for Priority Banking customers in Dubai. The role supports Relationship Managers by handling customer requests, application processing and complaints, tracking cases until resolution and identifying appropriate opportunities to strengthen customer relationships.

Key Responsibilities

• Provide end-to-end customer service within the bank’s required turnaround times, ensuring requests are tracked and completed properly.
• Support assigned Relationship Managers by taking ownership of queries, service requests, complaints and application-processing requirements.
• Prioritise customers visiting Priority Banking centres and provide clear updates on the status of outstanding requests.
• Resolve complaints at first contact when possible, follow through to closure and escalate complex matters to the appropriate team.
• Contact customers after complaint resolution when appropriate to confirm the outcome and support a positive service experience.
• Follow policies and procedures, report discrepancies to management and identify suitable cross-selling opportunities across the customer relationship.

Requirements and Qualifications

• UAE National status is required for this vacancy.
• A high school diploma or bachelor’s degree.
• Relevant experience in customer service, banking operations or a similar customer-facing role.
• Ability to manage service requests, maintain clear records and adhere to bank procedures and customer confidentiality requirements.

Skills and Competencies

• Customer-first communication, active listening and a calm approach to resolving complaints.
• Strong follow-up, organisation and the ability to manage several requests in parallel.
• Professional judgement, teamwork and awareness of cross-selling and relationship-support responsibilities.

Employment Details

This is a full-time opportunity in Dubai, UAE. The role requires reliable follow-through, professional conduct and compliance with the employer’s relevant procedures. Salary details are not stated in the available job information and should be confirmed directly during recruitment. Candidates should review the vacancy requirements carefully and submit their application using the application link provided for this role.