Collection Officer

RAKBANK is seeking a motivated professional to join its Credit Collections team. The role contributes to customer outcomes and the Bank’s risk management objectives by following up on overdue accounts, maintaining constructive customer communication and supporting timely repayment. The vacancy is presented as an opportunity for UAE Nationals to build a career in banking collections.

Success in this position depends on accurate work, sound judgement, timely follow-up and clear communication with colleagues and stakeholders. Issues should be escalated through the appropriate channels.

Key Responsibilities

• Contact customers with overdue obligations and explain outstanding amounts, payment expectations and available next steps.
• Follow up on promised payments and maintain accurate records of customer discussions and collection actions.
• Work with customers to understand payment difficulties and refer cases for suitable support where appropriate.
• Coordinate with internal teams to resolve account queries and progress cases in line with policy.
• Maintain professional conduct and follow collection procedures, customer protection standards and relevant controls.

Requirements and Qualifications

• The opportunity is aimed at UAE Nationals.
• Relevant experience in collections, customer service, call centre work or banking operations is useful.
• Ability to communicate confidently and handle sensitive financial conversations in a respectful manner.
• Strong organisation, follow-up, negotiation and record-keeping skills.

Academic background: Specific academic requirements are not stated in the available role details; relevant education or customer service training is beneficial.

Relevant experience: Relevant collections or customer service experience.

Skills

• Credit collections
• overdue accounts
• customer engagement
• negotiation
• follow-up
• documentation

Employment Details

This is a full time opportunity with RAKBANK in United Arab Emirates. The successful candidate must follow internal policies, protect confidential information and maintain professional service standards. Compensation and benefits can be confirmed during recruitment.