Store Supervisor – Mirdif

Oversee day-to-day showroom performance at the Mirdif location while supporting a high standard of customer service and sales execution. The Store Supervisor helps the team deliver an informative and consistent customer journey, coaches sales advisors, monitors business performance and maintains an organised, professional retail environment. The role combines hands-on floor leadership with analysis of sales and operational information. It also involves supporting local events, resolving customer concerns and ensuring that the showroom reflects the expected brand and service standards.

Key Responsibilities

• Monitor store performance and business health, using sales figures and operational KPIs to identify opportunities and address gaps.
• Coach, train and develop sales advisors so that product knowledge, customer engagement and sales processes remain consistent.
• Support sales and delivery activities, team scheduling and personnel matters, including providing management cover when required.
• Maintain a high-quality customer experience by helping resolve escalations and ensuring that customer questions are handled promptly.
• Keep the showroom, team presentation and customer-facing environment aligned with brand and grooming expectations.
• Support events and local demand-generation activities and explain the wider vehicle, energy and service ecosystem to customers.
• Oversee day-to-day facility standards and contribute to expense control and operational discipline.
• Provide feedback to team members, support recruitment and onboarding, and promote an inclusive and collaborative team culture.

Requirements and Experience

• A strong record in retail sales, customer service or a related customer-facing environment is expected.
• Experience coaching or mentoring colleagues and helping a team achieve sales targets is important.
• Candidates should understand sales processes, performance measures and customer engagement practices.
• Strong organisation, communication and influencing skills are required.
• Fluency in English and Arabic is required, together with a valid GCC driving licence.

Qualifications

• A specific degree is not stated. Relevant retail, sales or customer-service experience and a demonstrated ability to lead others are important.

Skills and Competencies

• Retail team leadership and sales coaching.
• Customer relationship management and complaint resolution.
• Sales reporting, KPI interpretation and organisation.
• Clear communication, influencing and product presentation.

Additional Information

This is a full-time supervisory role based at Mirdif in Dubai. The position may require flexibility to support store operations, customer events and team coverage.