Client Services Ambassador – Emirati

The position supports a smooth patient journey by coordinating administrative and customer-service activities in a healthcare environment. The postholder helps patients access services, keeps information accurate and supports efficient clinic operations. A professional manner, strong attention to detail and respect for privacy are essential when dealing with patients, visitors, colleagues and sensitive information. This patient-facing role supports appointments, registration, insurance steps and billing activities while maintaining a helpful and professional standard of service. The position is designated for Emirati talent and requires clear communication, accurate handling of information and confidence assisting patients in a healthcare setting.

Key Responsibilities

• Welcome patients and assist with appointments, registration and general service enquiries.
• Check information carefully and coordinate required administrative steps with clinical and support teams.
• Support insurance, billing, payment or cash-handling processes where assigned to the role.
• Maintain accurate records and handle personal and medical information confidentially.
• Respond to patient concerns courteously and refer clinical questions to authorised professionals.

Requirements and Experience

Two to three years of customer-service experience, preferably in healthcare; contact-centre or healthcare experience is desirable.

The postholder must protect personal information, follow approved procedures and refer clinical questions to authorised staff.

Qualifications

Completed secondary school education (Grade 12); a tertiary diploma or Bachelor’s degree in Medical Science, Finance or Accounting is desirable.

Skills and Competencies

Customer service, organisation, computer literacy, clear communication and careful record keeping are important. The role also requires reliability, discretion, a helpful approach and the ability to manage busy periods while maintaining accuracy.

Employment Details

The role is based in Dubai with Mediclinic Middle East. The postholder will work with colleagues across the hospital, clinic or corporate function and contribute to safe, respectful and efficient services.

Clear communication, reliable organisation, respect for confidentiality and a consistent focus on quality are expected. Required credentials and licence conditions must be current at appointment.