Admission and Discharge Officer

Supports patients from registration through admission and discharge by coordinating documentation, insurance checks, financial steps and communication with clinical and billing teams. The officer helps make sure that each administrative stage is accurate, timely and understandable for patients and their families.

Key Responsibilities

• Process admission requests and verify patient identity, demographic details and required paperwork.
• Check insurance eligibility, coverage and pre-approval status before completing admission steps.
• Explain cost estimates, deposits, consent documents and administrative requirements clearly.
• Coordinate with physicians, nursing units, billing and revenue-cycle colleagues on admission and discharge readiness.
• Follow up on outstanding approvals, payments and records, and update the hospital information system.
• Complete discharge processing after required clinical and financial clearances are confirmed.
• Reconcile assigned payments, protect confidential records and escalate discrepancies to the supervisor.

Requirements and Qualifications

A bachelor's qualification in health administration or a related discipline is suitable. The officer-level profile indicates around zero to two years of experience, while the senior officer profile indicates approximately two to three years. Familiarity with hospital workflows, insurance verification, billing documentation and patient information systems is useful.

Skills and Competencies

• Patient registration
• insurance eligibility
• admission coordination
• discharge processing
• billing records
• HIS or NPHIES
• patient communication
• MS Office

Role Expectations

Accuracy is important because missing documents or incorrect coverage details can delay care and affect billing. The officer should explain steps without promising unconfirmed insurance coverage, keep patients informed and refer complex questions to the right team. Organised handovers help clinical staff focus on care.

The employee should maintain professional standards, follow workplace and information-handling procedures, and cooperate with colleagues to meet service priorities. Tasks should be completed within the approved scope of the position, with questions or exceptions referred to the responsible manager. Dependable attendance, clear communication and a willingness to learn support consistent performance.