VIP Concierge Coordinator

Majid Al Futtaim is seeking a VIP Concierge Coordinator to support creating reliable, welcoming and customer-focused experiences across Majid Al Futtaim’s entertainment, hospitality and guest-service operations. The position is based in Dubai, United Arab Emirates, and is structured as a full-time opportunity. The role is focused on personalized VIP lounge and concierge services, reservations, member preferences and discreet guest support. The successful candidate should be dependable, organized and comfortable working with multiple stakeholders while maintaining high standards of accuracy, service, compliance and execution.

Key Responsibilities

• Welcome guests and respond to questions, requests and service needs in a professional manner.
• Deliver assigned services accurately and within required service standards and operating procedures.
• Handle customer feedback, complaints and service recovery professionally, escalating issues when necessary.
• Maintain cleanliness, safety, presentation and readiness of guest-facing areas and equipment.
• Support sales, upselling, bookings, events or operational activities relevant to the assigned venue.
• Work closely with colleagues and supervisors to maintain smooth operations during busy periods, weekends and special events.

Candidate Requirements

• Bachelor Degree or an equivalent qualification appropriate to the position.
• Typical relevant experience: 2 - 4 Years; candidates should review the employer's requirements for the exact role.
• Customer-service mindset
• Strong English communication
• Professional grooming and presentation

Preferred Skills

• Teamwork and problem-solving
• Flexibility for shifts, weekends and public holidays

Employment Details

• Company: Majid Al Futtaim
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Retail, Lifestyle, Properties or Entertainment, depending on the assigned business unit
• Maintain professional conduct, confidentiality and a strong customer-first approach in all assigned activities.
• Follow relevant company procedures, policies and local regulatory requirements.

Work Approach

The role requires consistent follow-through, professional communication and a practical approach to resolving day-to-day issues. Employees are expected to protect company information, follow approved procedures, cooperate with colleagues and contribute to a positive customer and workplace experience.

Application

Apply through the original LinkedIn job posting using the application link provided in this listing.