Senior Officer – Digital Payments
Job role insights
Date posted
October 21, 2026
Hiring location
Dubai UAE
Career level
Mid
Qualification
Technical Certificate or IT Qualification
Experience
3 - 5 Years
Quantity
1 person
Gender
Any
Description
The Senior Officer – Digital Payments supports the daily operation and administration of digital payment services and acquiring platforms. The role helps keep e-commerce and instant payment transactions running reliably, supports merchant onboarding, manages reconciliation and exceptions, and coordinates with internal teams, payment schemes, gateways and vendors to resolve operational issues.
Key Responsibilities
- Carry out daily processing activities for e-commerce acquiring, instant payments, clearing, settlement and related payment services.
- Process scheme clearing files, including TC33A files where applicable, and investigate rejected or exceptional transactions.
- Support technical and operational merchant onboarding, including checks, coordination and readiness activities.
- Monitor payment platforms and transaction flows to identify service interruptions, errors and unusual activity.
- Assist with user acceptance testing, service launches, upgrades and system enhancements with technology teams and external vendors.
- Support reconciliation, settlement, refunds, chargebacks, disputes and the resolution of merchant payment queries.
- Prepare operational, audit, regulatory and scheme reports, including QMR or QAC submissions where required.
- Coordinate with merchants, payment service providers, aggregators and gateways to resolve technical and operational matters.
- Support fraud monitoring, compliance checks and exception reporting, ensuring issues are escalated within agreed service levels.
Requirements and Skills
- Around 3–5 years of relevant experience in card acquiring, payment gateways or payment systems.
- An IT or technical qualification or certificate is preferred.
- Understanding of payment clearing, settlement, reconciliation, dispute handling and digital transaction lifecycles.
- Strong issue investigation, record keeping, stakeholder communication and reporting skills.
Professional Expectations
The role requires sound judgement, dependable follow-through and clear communication with the relevant team. Candidates should be prepared to keep records accurate, protect confidential information and follow the employer’s documented policies and applicable local requirements.
Employment Details
- Company: Dubai Islamic Bank (DIB)
- Location: Dubai, United Arab Emirates
- Employment Type: Full Time
Skills
select-type
Full Time
Interested in this job?
33 days left to apply
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