Senior Engineer – Service Sales

The Senior Engineer - Service Sales develops service-business opportunities by understanding customer needs, preparing suitable technical and commercial offers, and maintaining productive client relationships. The role combines engineering knowledge with sales coordination, helping customers understand maintenance or service options and supporting contract acquisition or renewal. A strong focus on proposal quality, follow-up, pricing accuracy, and customer satisfaction helps build a sustainable pipeline and ensures that committed services are commercially and operationally sound.

Key Responsibilities

• Identify service-sales opportunities among existing and prospective customers and understand their operating, maintenance, and technical requirements.
• Prepare or coordinate scope descriptions, technical proposals, quotations, pricing inputs, and supporting commercial documents.
• Follow up with customers on proposals, answer technical questions, negotiate within approved guidelines, and progress opportunities.
• Coordinate with service operations, engineering, and delivery teams to ensure quoted work can be executed as promised.
• Maintain customer records, sales pipeline status, forecasts, and reports on opportunities, renewals, and conversions.
• Build long-term relationships by providing timely responses and maintaining professional communication throughout the sales cycle.

Requirements

• Engineering or technical-services experience combined with exposure to customer-facing sales or commercial coordination.
• Ability to understand technical requirements and translate them into a clear and commercially viable proposal.
• Comfort with pricing details, quotation follow-up, and maintaining an organised opportunity pipeline.
• Willingness to coordinate with internal technical teams to resolve questions and set realistic delivery expectations.

Qualifications and Skills

• Strong communication, negotiation, customer-service, and presentation skills.
• Commercial awareness and sound judgement when comparing scope, cost, and customer requirements.
• Organisational skills for tracking multiple quotations, deadlines, and customer conversations.
• Analytical thinking and a focus on service quality, retention, and sustainable revenue growth.

Employment Details

This full-time role is based in Abu Dhabi and requires regular contact with customers and internal delivery teams. The successful engineer should be comfortable balancing technical detail and commercial objectives while maintaining accurate sales records and dependable follow-up.