Lobby Ambassador

The Lobby Ambassador oversees the main lobby at Emirates Palace Mandarin Oriental, Abu Dhabi and creates a welcoming, organized and guest-focused arrival environment. The position requires strong hotel knowledge, awareness of VIP movements and functions, proactive guest engagement and consistent adherence to luxury service and grooming standards.

Key Responsibilities

• Maintain a visible and proactive presence in the main lobby.
• Welcome and assist hotel guests, visitors and VIPs with warmth and professionalism.
• Maintain comprehensive knowledge of hotel services, facilities and geographical layout.
• Stay informed about VIP arrivals, in-house guests, departures, hotel functions and events.
• Engage proactively with guests and provide guidance based on their needs.
• Help manage lobby flow and reduce congestion while maintaining a calm environment.
• Support cleanliness and organization of the lobby and surrounding guest areas.
• Attend Front Office briefings and required training sessions.
• Follow grooming, hygiene, code-of-conduct and hotel operating standards.
• Complete additional duties assigned by supervisors or managers in support of guest service.

Candidate Profile

• Previous experience in a high-volume, internationally recognized luxury hotel chain is required.
• Several years of experience in a similar position.
• Degree or Higher National Diploma in Hospitality Management is an advantage.
• Outgoing personality and excellent interpersonal skills.
• Strong ability to understand guest expectations and deliver superior service.
• Excellent communication and organizational skills.

Additional Role Information

• Department: Front Office
• Reports to: Front Office Manager

Employment Details

• Company: Mandarin Oriental Hotel Group
• Location: Abu Dhabi, United Arab Emirates
• Employment Type: Full Time
• Application: Apply through the original vacancy link provided in this listing.

This full-time opportunity is suited to candidates who can combine technical or operational expertise with dependable communication, attention to detail and a strong customer or business focus. The successful candidate will be expected to work collaboratively, follow company procedures, maintain professional standards and contribute to continuous improvement. Applicants should review the source vacancy carefully and ensure that their CV clearly reflects the experience, qualifications and skills requested for the position.