Global Manager – FF Systems & Enablement
Job role insights
Date posted
November 12, 2026
Hiring location
Dubai
Career level
Manager
Qualification
Bachelor Degree in Logistics business Learning or related field Supply Chain
Experience
Relevant freight-forwarding systems and operations experience
Gender
Any
Description
The Global Manager – Freight Forwarding Systems and Enablement will coordinate the global super-user community and ensure teams have the systems knowledge, standard operating procedures and practical support required to work effectively. The role connects regional super users, process owners, technology teams and learning colleagues. It supports system enhancements, testing, training and onboarding so that freight-forwarding employees can use core applications consistently and confidently.
Key Responsibilities
- Coordinate and maintain an active global community of freight-forwarding super users across regions.
- Reinforce consistent adoption of global systems, standard operating procedures and operational processes.
- Collect system feedback, recurring issues and enhancement requests and channel them to the correct process and technology owners.
- Coordinate user acceptance testing, issue tracking, documentation and preparation for system releases.
- Develop and deliver Train-the-Trainer programmes and practical guidance for regional super users.
- Work with the relevant learning team to improve systems onboarding and process learning for new operations employees.
- Support knowledge sharing, coaching and problem-solving across the global super-user network.
- Monitor adoption gaps and help coordinate corrective support, process guidance and continuous improvement.
Requirements and Qualifications
- A bachelor’s degree in Logistics, Supply Chain Management, Business, Learning or a related field is required; postgraduate study is advantageous.
- Strong practical experience in freight-forwarding operations and training on transport-management systems is expected.
- A sound understanding of air and ocean freight processes and market-leading TMS and visibility applications is important.
- Candidates should be able to influence and coach regional users without relying on direct reporting authority.
Required Skills
- Freight-forwarding operations and TMS knowledge
- User acceptance testing and enhancement coordination
- Facilitation, coaching and Train-the-Trainer delivery
- Stakeholder management and cross-cultural communication
- Process adoption, SOPs and learning support
Employment Details
Employer: DP World. Location: Dubai, United Arab Emirates. Employment type: Full Time.
Skills
select-type
Full Time
Interested in this job?
37 days left to apply
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