Global Manager – Commercial Applications Business Owner – Freight Forwarding
Job role insights
Date posted
November 12, 2026
Hiring location
Dubai
Career level
Manager
Qualification
Bachelor Degree or relevant professional background
Experience
exact years not specified Relevant CRM/application management experience
Quantity
1 person
Gender
Any
Description
The Global Manager – Commercial Applications Business Owner will guide the day-to-day business ownership and continuous improvement of commercial applications used by freight-forwarding sales, marketing and customer-service teams. The position translates business strategy into prioritised requirements, platform configuration and usable digital processes. By improving CRM capability, data quality and user adoption, the role supports revenue growth, customer retention, sales productivity and consistent global ways of working.
Key Responsibilities
- Act as the business owner for the freight-forwarding CRM platform and maintain alignment with the agreed product strategy and roadmap.
- Gather requirements from sales, marketing, customer service and operations teams across regions and convert them into prioritised features.
- Coordinate configuration changes, workflow improvements, testing, release readiness and quality assurance.
- Work with IT, system providers and business stakeholders to resolve issues and deliver enhancements.
- Promote consistent CRM processes, accurate customer data and effective use of commercial applications.
- Develop user guidance, training materials and support activities to improve adoption across global teams.
- Monitor platform performance, user feedback and process outcomes, identifying opportunities for automation and improvement.
- Communicate priorities, release plans and changes clearly to regional stakeholders and senior management.
Requirements and Qualifications
- A bachelor’s degree in a relevant business, technology or related discipline is appropriate; a specific degree requirement was not confirmed in the accessible role summary.
- Experience in CRM product ownership, business applications or commercial process improvement is important.
- Familiarity with Microsoft Dynamics 365 and the wider Power Platform, including Power Apps, Power Automate and Power BI, is relevant.
- Experience working with international, cross-functional teams and translating business needs into system requirements is expected.
Required Skills
- CRM product ownership and roadmap management
- Microsoft Dynamics 365 and Power Platform
- Business analysis, process design and prioritisation
- User acceptance testing and release governance
- Training, stakeholder engagement and change adoption
Employment Details
Employer: DP World. Location: Dubai, United Arab Emirates. Employment type: Full Time.
Skills
Country
UAE
select-type
Full Time
Interested in this job?
35 days left to apply
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