Global Senior Manager – Commercial Applications Business Owner – Freight Forwarding
Job role insights
Date posted
November 12, 2026
Hiring location
Dubai
Career level
Senior Management
Qualification
Bachelor Degree or relevant professional background
Experience
exact years not specified Senior-level relevant experience
Quantity
1 person
Gender
Any
Description
The Global Senior Manager – Commercial Applications Business Owner will provide senior business leadership for commercial applications supporting freight-forwarding sales, marketing and customer-service teams. The role sets direction for the CRM product, translates commercial priorities into a practical roadmap and oversees continuous improvement across global teams. It aims to ensure the platform delivers measurable business value through consistent processes, reliable data, effective releases and strong user adoption.
Key Responsibilities
- Own the commercial application vision, product strategy and roadmap for the freight-forwarding business.
- Engage global and regional stakeholders to understand commercial needs and prioritise product features and enhancements.
- Oversee the application lifecycle, including requirements, configuration, release planning, testing and quality assurance.
- Work with technology teams and vendors to deliver stable, secure and usable solutions aligned with business processes.
- Promote consistent CRM usage, data standards and workflows across sales, marketing and customer-service functions.
- Lead change-management, communications and user enablement activities to support adoption across regions.
- Monitor platform performance and business outcomes, using data and user feedback to guide improvements.
- Build alignment between business leadership, operations excellence and technology stakeholders on priorities and delivery.
Requirements and Qualifications
- A bachelor’s degree in a relevant business or technology discipline is appropriate; the detailed degree criteria should be checked for the specific vacancy.
- Senior experience in CRM product ownership, commercial applications, business transformation or related systems leadership is important.
- Knowledge of Microsoft Dynamics 365 and associated Power Platform capabilities, including Power Apps, Power Automate and Power BI, is relevant.
- Experience leading global, matrixed stakeholder groups and managing complex digital change is expected.
Required Skills
- Commercial application strategy and product ownership
- Microsoft Dynamics 365 and Power Platform
- Global stakeholder leadership and change management
- Business process analysis and CRM optimisation
- Release governance, data quality and performance measurement
Employment Details
Employer: DP World. Location: Dubai, United Arab Emirates. Employment type: Full Time.
Skills
Country
UAE
select-type
Full Time
Interested in this job?
31 days left to apply
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