Duty Manager

Paramount Hotel Dubai is hiring an experienced Duty Manager to oversee hotel operations and guest service during assigned shifts, particularly when department managers and directors are not on property. The role provides operational leadership across Front Stage teams, personally supports VIP and key corporate arrivals, manages guest concerns and coordinates with multiple departments to maintain a seamless experience. Responsibilities include monitoring service performance, supporting commercial activity in Front Office, ensuring compliance with hotel procedures and safety standards, and assisting with Night Manager duties when required. The position requires strong knowledge of OPERA PMS, Front Stage operations, VIP engagement and hotel management, together with confident leadership and problem-solving skills.

Key Responsibilities

• Take overall responsibility for hotel operations during assigned duty periods.
• Lead and support Front Stage teams to deliver consistent guest service.
• Personally welcome VIP guests and key corporate clients.
• Handle guest concerns and complaints with prompt follow-up and escalation.
• Monitor service standards, guest feedback and operational performance.
• Maintain awareness of Front Office commercial activities including cashiering and upselling.
• Coordinate with Revenue, Events, Group Sales and other departments.
• Ensure compliance with hotel policies, safety standards and operating procedures.
• Support Night Manager responsibilities when required.
• Coach team members and maintain calm, professional decision-making during busy periods.

Requirements

• Broad experience in hotel and Front Office management.
• 2+ years as a Duty Manager within a 5-star hotel brand is desirable.
• Strong OPERA PMS and Front Stage knowledge.
• Experience with VIP arrivals and guest engagement.
• Strong leadership, multitasking and problem-solving skills.
• Excellent English; additional languages are advantageous.
• Relevant Front Office certification or degree is preferred.

Employment Details

• Company: Paramount Hotel Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality