Director Operational Excellence (ME1118)

Lead the development of a permanent operational excellence function focused on standardisation, measurable performance and continuous improvement across healthcare facilities. The role connects process governance, transformation, analytics, automation and operational value realisation.

Key Responsibilities

• Establish process ownership, standards, KPIs and governance using structured process-management methods.
• Lead the transition of transformation initiatives into sustainable internal operating practices.
• Develop operational visibility and command-centre capabilities around capacity, patient flow and performance.
• Partner with IT, Digital and business teams to identify practical opportunities for AI and automation.
• Measure operational and financial benefits and provide senior leadership with clear performance insight.

Requirements

• Education: Bachelor's degree or equivalent relevant qualification in business, operations, healthcare, engineering or a related field
• Experience: Senior leadership experience in operational excellence, process transformation and continuous improvement
• Professional approach: Strong communication, patient focus, teamwork, accurate documentation and commitment to applicable UAE healthcare standards.

Key Skills

• Operational excellence
• BPMN 2.0
• Continuous improvement
• Automation
• Performance governance

What You Will Contribute

You will contribute to a safe, efficient and patient-focused environment by applying sound professional judgement, following established procedures and communicating effectively with colleagues. The role offers an opportunity to work alongside experienced healthcare professionals, support continuous improvement and contribute to service quality. Candidates should be comfortable working in a structured clinical environment, adapting to changing priorities and maintaining confidentiality when handling patient, operational or business information.

Employment Details

• Company: Mediclinic
• Facility: Mediclinic Corporate Office Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time

Candidate Profile

The successful candidate should be dependable, professionally presented and committed to delivering high-quality service. Attention to detail, respect for patients, effective communication and the ability to work constructively with multidisciplinary teams are important. Applicants should ensure that their education, experience, registration or licensing status meets the requirements applicable to the position and UAE healthcare regulations.