Process Excellence & Change Lead (ME1279)

Own a portfolio of end-to-end processes and deliver improvements that are measurable, adopted and sustainable. The role combines process engineering with change leadership, ensuring redesigned ways of working are implemented consistently across facilities and their benefits are demonstrated.

Key Responsibilities

• Map current-state processes, identify waste and root causes, and develop practical future-state designs.
• Apply Lean and Six Sigma methods to improve workflows, controls, KPIs, SLAs and operating models.
• Assess change impacts and work with leaders, process owners and frontline teams to build readiness.
• Coordinate communications, training and adoption activities, including train-the-trainer support where required.
• Monitor post-implementation performance and track capacity, cost, productivity and revenue benefits.

Requirements

• Education: Relevant degree or equivalent professional qualification; Lean/Six Sigma and process improvement knowledge preferred
• Experience: Experience in process improvement, Lean/Six Sigma and change management
• Professional approach: Strong communication, patient focus, teamwork, accurate documentation and commitment to applicable UAE healthcare standards.

Key Skills

• BPMN 2.0
• Lean Six Sigma
• Change management
• Process design
• Benefits realisation

What You Will Contribute

You will contribute to a safe, efficient and patient-focused environment by applying sound professional judgement, following established procedures and communicating effectively with colleagues. The role offers an opportunity to work alongside experienced healthcare professionals, support continuous improvement and contribute to service quality. Candidates should be comfortable working in a structured clinical environment, adapting to changing priorities and maintaining confidentiality when handling patient, operational or business information.

Employment Details

• Company: Mediclinic
• Facility: Mediclinic Corporate Office Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time

Candidate Profile

The successful candidate should be dependable, professionally presented and committed to delivering high-quality service. Attention to detail, respect for patients, effective communication and the ability to work constructively with multidisciplinary teams are important. Applicants should ensure that their education, experience, registration or licensing status meets the requirements applicable to the position and UAE healthcare regulations.