Customer Service Officer – Dubai

Customer Service Officer - Dubai is an opportunity to contribute to the day-to-day work of Majid Al Futtaim in Dubai, United Arab Emirates. The Customer Service role helps customers and visitors receive timely, accurate and courteous assistance. It involves listening to questions, explaining available services, resolving routine concerns and coordinating with other teams when a request needs additional support.

Key Responsibilities

• Welcome customers, understand their needs and provide helpful information about products, services, processes or facilities.
• Handle enquiries through the assigned service channels and record requests accurately where required.
• Resolve routine complaints professionally, escalating complex matters and keeping customers informed about progress.
• Coordinate with store, operations, security, technical or back-office colleagues to close service requests.
• Follow customer-service procedures and contribute ideas that improve satisfaction, response times and consistency.

Requirements and Qualifications

• Experience in customer service, retail, reception or another customer-facing role is useful.
• Clear communication, patience and a professional manner when dealing with different people.
• Ability to understand instructions, maintain accurate records and handle several requests during busy periods.
• For Emirati Talent-labelled positions, the vacancy is intended for UAE national talent.

Skills and Competencies

Relevant strengths include customer care, active listening, issue resolution, service recovery, teamwork, organisation and clear communication. The role also benefits from sound judgement, a willingness to learn, dependable follow-through and a professional approach when working with colleagues and customers.

Employment Details

Employer: Majid Al Futtaim. Location: Dubai, United Arab Emirates. The role is listed as a full-time opportunity in the job import template. Compensation and any additional benefits should be discussed during the recruitment process. Please use the application link provided for this specific vacancy and review the role details before submitting your application.