Captain, Royal Tea Room Lounge

The Captain at Royal Tea Room Lounge helps organize and direct daily restaurant service, supporting the Assistant Outlet Managers and maintaining a consistent guest experience. The role includes assigning sections, coordinating waiters and attendants, monitoring presentation and helping the team deliver service efficiently. The successful candidate should be approachable, confident in service standards and able to guide colleagues while keeping operations aligned with outlet procedures. The position is based in Dubai, UAE, and offers an opportunity to contribute to a professional team focused on consistent service, quality and operational results.

Key Responsibilities

• Assign stations, duties and responsibilities to waiters and attendants to support a smooth and balanced service flow.
• Provide hands-on support during service, helping colleagues meet guest needs and maintain high standards of courtesy.
• Conduct team briefings and assist with training as directed by outlet management.
• Inspect dining tables and work areas for cleanliness, organization and readiness before and during operations.
• Support the consistent use of standard operating procedures and communicate operational updates to team members.
• Report maintenance problems, hazards, incidents or guest concerns and ensure follow-up is handled by the appropriate manager.

Requirements and Qualifications

• Relevant food and beverage service experience with some floor coordination or supervisory responsibility is important.
• Strong guest-service skills, communication and the ability to guide colleagues are required.
• Candidates should understand restaurant service flow, hygiene requirements and presentation standards.
• Good organization, composure and practical problem-solving are essential during busy service.
• A professional appearance and a cooperative, guest-first attitude are expected.

Skills and Competencies

Key strengths include Floor Supervision, Team Briefings, Service Standards, Guest Relations, Training, Food Safety, Shift Coordination, Communication. Clear communication, reliable organization, attention to detail and effective teamwork are important, alongside consistent adherence to procedures and willingness to learn.

Employment Details

The position is based at Atlantis The Royal in Dubai, UAE. Benefits include a competitive tax-free salary in AED, food and beverage privileges, discounted rates across Kerzner properties, health insurance with dental cover, annual flights home, life insurance, an incentive programme, wellness initiatives and access to training and career mobility.