Aftersales Manager | Al-Futtaim Automotive | UAE
Job role insights
Date posted
November 13, 2026
Hiring location
UAE
Career level
Senior
Gender
Any
Description
Job Overview
Al-Futtaim Automotive is building a talent pool for future Aftersales Manager opportunities across the UAE. The position is intended for an experienced automotive aftersales leader who can manage service-centre performance, profitability and customer experience. The manager will oversee branch operations, take ownership of financial and operational targets, improve workshop capacity and productivity, and develop a capable team that consistently delivers high-quality service.
Key Responsibilities
- Lead overall aftersales operations and drive revenue, gross margin, sold hours, recovery rate and other key performance indicators.
- Manage branch profit and loss, forecasting, cost control and profitability.
- Optimize workshop capacity, productivity, efficiency and the use of people and resources.
- Improve customer experience through NPS, customer feedback, service quality and operational improvement plans.
- Ensure compliance with standard operating procedures, HSSE requirements, government regulations and operational standards.
- Lead, coach, develop and performance-manage the aftersales team while supporting talent development and succession planning.
- Work with workshop, parts, HR, Finance, Marketing and Customer Relations teams to improve overall branch performance.
Requirements and Skills
- Strong knowledge of automotive dealership and distributor aftersales operations.
- Proven ability to manage business performance, revenue, gross margin and branch P&L.
- Strong leadership, coaching, people-development and strategic problem-solving skills.
- Good understanding of ERP systems, operational reporting and continuous improvement.
- Strong stakeholder-management ability and a customer-focused mindset.
Qualifications and Experience
- The accessible listing does not state a specific degree or minimum years of experience; it is aimed at experienced automotive aftersales leaders.
Employment Details
- Company: Al-Futtaim Automotive
- Location: UAE
- Employment type: Full Time
- Opportunity type: Future talent pool
Skills
select-type
Full Time
Interested in this job?
41 days left to apply
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