Technical Advisor | Al-Futtaim Automotive | UAE
Job role insights
Date posted
November 13, 2026
Hiring location
UAE
Career level
Senior
Qualification
Diploma/Bachelor Degree
Experience
7 Years
Gender
Any
Description
Job Overview
Al-Futtaim Automotive is building a pool of Technical Advisors for future opportunities across the UAE. This role provides technical guidance for complex vehicle repairs and diagnostic cases, working closely with customers, Service Advisors and workshop technicians. The Technical Advisor confirms customer-reported symptoms, supports advanced diagnosis and promotes first-time repair quality while coaching technicians and maintaining strong safety and customer-service standards.
Key Responsibilities
- Speak with customers to understand complex vehicle concerns and confirm the symptoms reported.
- Conduct vehicle observations and road tests when required to support diagnosis.
- Provide technical consultation and guidance to Service Advisors and workshop technicians.
- Support diagnosis and resolution of advanced general repair cases with a focus on fixing concerns correctly the first time.
- Manage technical aspects of warranty repairs in line with established requirements.
- Prepare and communicate technical findings and reports.
- Ensure diagnostic tools and equipment are available, updated, maintained and checked regularly.
- Support health, safety and workshop standards and provide on-the-job technical coaching to technicians.
Requirements and Skills
- Strong automotive diagnostic and advanced general repair knowledge.
- Excellent troubleshooting, problem-solving and customer complaint-handling skills.
- Good understanding of automotive diagnostic tools and equipment.
- Strong English communication, technical reporting and attention to detail.
- Ability to coach technicians and work effectively in a multicultural environment.
Qualifications and Experience
- Diploma or Bachelor’s degree in Automobile or Mechanical Engineering.
- Relevant automotive technical certifications and a valid UAE driving licence.
- At least seven years of overall automotive dealership experience, including two years in a similar Technical Advisor or Diagnostic Master Technician role.
Employment Details
- Company: Al-Futtaim Automotive
- Location: UAE
- Employment type: Full Time
- Opportunity type: Future talent pool
Skills
select-type
Full Time
Interested in this job?
43 days left to apply
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