Technical Support Engineer | Al-Futtaim Automotive | Abu Dhabi
by Al Futtaim Group
in
3 (views)
Job role insights
Date posted
November 13, 2026
Hiring location
Abu Dhabi
Career level
Senior
Qualification
Diploma
Experience
6 Years
Gender
Any
Description
Job Overview
Al-Futtaim Automotive is building a pool of talent for a Technical Support Engineer opportunity in Abu Dhabi. The role provides advanced diagnostic and technical support for electric and plug-in hybrid vehicles. The engineer will act as a key point of contact for complex electrical and technical concerns, supporting service locations remotely and through field visits to ensure accurate diagnosis, effective repairs and a consistent customer experience.
Key Responsibilities
- Provide diagnostic support for complex technical and electrical vehicle concerns.
- Validate reported issues and recommend appropriate repair solutions.
- Deliver remote technical assistance to service teams and conduct field visits when hands-on support is needed.
- Prepare detailed technical and quality reports and follow cases through to resolution.
- Escalate unresolved or critical concerns to relevant stakeholders and analyze failed components for further investigation.
- Coach technicians on the job to improve repair quality and Fix It Right performance.
- Ensure access to technical literature, service bulletins, software-update equipment and special tools.
- Support service teams in applying modern diagnostic and repair methods.
Requirements and Skills
- Strong knowledge of automotive electrical and electronic systems, onboard diagnostics and modern vehicle technology.
- Advanced troubleshooting skills and in-depth understanding of EV components and powertrain systems.
- Familiarity with diagnostic tools and repair methods and ability to prepare clear technical reports.
- Strong analytical, planning, communication, coaching and team-building skills.
- Customer-focused approach and commitment to repair quality.
Qualifications and Experience
- Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering or a related technical discipline.
- At least six years of automotive service and repair experience, including a minimum of three years as a Master Technician in dealer operations or an equivalent environment.
- Specialized EV training may be considered; IMI Electric/Hybrid Vehicle Level 3 or 4 certification is an advantage.
Employment Details
- Company: Al-Futtaim Automotive
- Location: Abu Dhabi, United Arab Emirates
- Employment type: Full Time
- Opportunity type: Future talent pool
Skills
select-type
Full Time
Interested in this job?
41 days left to apply
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