Assistant Manager – Unified Communications
Job role insights
Date posted
October 31, 2026
Hiring location
UAE
Quantity
1 person
Gender
Any
Description
The Assistant Manager - Unified Communications vacancy is part of the Technology Infrastructure and Unified Communications function at Mashreq in the United Arab Emirates. The Assistant Manager will support enterprise unified-communications services used by employees and business teams. The role covers the availability and performance of voice, contact-centre, dealing-room, video-conferencing and audio-visual platforms, together with troubleshooting, administration and implementation support. The successful candidate will contribute to dependable delivery, accurate records and a professional experience for the customers and colleagues supported by the role.
Key Responsibilities
- Administer and monitor enterprise telephony, contact-centre, dealing-room communication and video-conferencing services.
- Investigate service incidents, diagnose faults and coordinate resolution with internal technology teams and external vendors.
- Support installations, platform changes, upgrades and configuration activities in line with approved technical procedures.
- Maintain service documentation, asset and configuration records, operating procedures and incident information.
- Review platform performance and recurring issues, recommending tuning or improvements that strengthen reliability and user experience.
Requirements and Qualifications
- Relevant experience supporting unified communications, enterprise telephony or related infrastructure is appropriate for this position.
- Practical exposure to contact-centre platforms, voice recording, call monitoring, video conferencing or audio-visual systems is useful.
- The exact degree, certification and minimum experience requirements are not stated in the accessible vacancy information.
Skills and Competencies
- Technical troubleshooting and service monitoring
- Clear documentation and incident ownership
- Vendor coordination and service-focused communication
Employment Details
Location: United Arab Emirates. Employer: Mashreq. The vacancy is presented for the UAE market. Salary, benefits, contract duration, working schedule, reporting line and closing date are not specified in the accessible vacancy information and should be confirmed during the recruitment process. Applicants should review the eligibility conditions and any documents requested on the application page before submitting their details.
Skills
select-type
Full Time
Interested in this job?
37 days left to apply
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