Counter Services Specialist – Dubai Mall Branch (UAE Nationals Only)
Job role insights
Date posted
October 31, 2026
Hiring location
UAE
Experience
Approximately 3-4 years of teller or branch-banking experience
Quantity
1 person
Gender
Any
Description
The Counter Services Specialist - Dubai Mall Branch (UAE Nationals Only) vacancy is part of the Retail Banking - Dubai Mall Branch function at Mashreq in the United Arab Emirates. The Counter Services Specialist will deliver branch counter transactions and customer-service support at the Dubai Mall location. The role requires accurate transaction handling, efficient queue management and adherence to branch controls, while helping customers complete everyday banking requests and identifying relevant service opportunities. The successful candidate will contribute to dependable delivery, accurate records and a professional experience for the customers and colleagues supported by the role.
Key Responsibilities
- Process branch counter transactions accurately and in accordance with approved procedures.
- Assist customers with routine service requirements and provide clear information about transaction processes.
- Support queue management and work to maintain efficient customer waiting times.
- Follow cash, documentation and custodianship controls and report discrepancies promptly.
- Stay updated on process changes and support customer-service quality and appropriate cross-selling activity.
Requirements and Qualifications
- The vacancy is restricted to UAE Nationals.
- Available information indicates approximately three to four years of teller or relevant branch-banking experience.
- Experience with accounting, reporting, customer service and numerical accuracy is useful.
Skills and Competencies
- Cash and counter transaction handling
- Customer service and queue management
- Numerical accuracy and control discipline
Employment Details
Location: Dubai, United Arab Emirates. Employer: Mashreq. The vacancy is presented for the UAE market. Salary, benefits, contract duration, working schedule, reporting line and closing date are not specified in the accessible vacancy information and should be confirmed during the recruitment process. Applicants should review the eligibility conditions and any documents requested on the application page before submitting their details.
Skills
select-type
Full Time
Interested in this job?
45 days left to apply
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