Agile Delivery Manager – dnata International

About the Role

dnata is strengthening how technology gets delivered across its global operations — spanning Airport Operations, Cargo, Catering, Ground Handling, and Travel Services in nearly 30 countries. As part of Emirates Group, dnata blends the scale of a major aviation services business with the pace of modern delivery practices.

We're looking for an Agile Delivery Manager who's equally comfortable running agile ceremonies and managing structured, plan-driven programmes. You'll lead delivery teams — scrum squads, hybrid teams, or traditional project teams — across multiple concurrent, high-visibility technology initiatives spanning different countries and governance layers.

What You'll Be Doing

• Run key delivery ceremonies (sprint/PI planning, reviews, retrospectives) alongside traditional governance forums (steering committees, milestone reviews, stage gates) — choosing the right cadence for each initiative
• Blend agile and traditional project management practices (drawing on PMI and PMI-ACP methods) to match the right level of structure to each initiative's size and complexity
• Build a safe, trusting delivery environment — using servant leadership with agile teams and clear direction on structured project work
• Work with country, regional, and Head Office stakeholders to turn strategic roadmaps into actionable backlogs and project plans
• Own the full project lifecycle where relevant — scope, schedule, budget, risk, and dependencies — while maintaining agile delivery standards elsewhere
• Maintain delivery tooling (JIRA, ScrumDesk, MS Project, or similar) for consistent tracking and reporting
• Support and mentor teams, remove roadblocks, and represent delivery risks and dependencies to the right stakeholders
• Partner with Product and IT Service Management on transparency and service performance
• Define and continuously improve delivery processes, combining agile metrics (velocity, defect trends) with traditional project controls (cost/schedule variance, milestone tracking)
• Support cost estimation and total cost of ownership analysis, and contribute to annual forecasting
• Work with Product and Procurement teams to align RFx timing with each initiative's delivery approach

What You'll Need

• A degree in Computer Science or equivalent
• Proven leadership and delivery experience in a matrix organisation with global teams
• 10+ years' experience in agile delivery and project management on large technology change programmes
• Certified SAFe and PMI-ACP (additional certifications like PMI, PRINCE2, or CSM are a plus), with 5+ years applying Scrum management in practice
• Comfortable with tools like ServiceNow, Planview, MS Project, JIRA, and Confluence
• Solid architectural knowledge of large-scale systems
• Excellent communication skills and the ability to translate technical detail for non-technical stakeholders
• A hands-on leadership style grounded in openness, honesty, and respect

Why Join

This is a leadership role with an attractive tax-free salary, generous travel benefits (including discounted flights and hotel stays), a strong leave and healthcare package, transport benefits, and life insurance — plus the experience of living and working in Dubai's fast-paced, cosmopolitan environment.