Team Leader – SAL Service

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab. Since then, the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences.

Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive and purposeful experiences for the world's most discerning travellers.

About Jumeirah Saadiyat Island

Nestled along Abu Dhabi's pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah's flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard.

The resort offers direct beachfront access, ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa featuring innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a F&B Service Team Leader to join SAL Service at Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

• Oversee the daily operations of the restaurant or outlet, motivating the service team to deliver exceptional dining experiences and achieve departmental goals.
• Brief service staff before each shift on daily priorities, menu updates, and guest expectations to ensure smooth and coordinated service delivery.
• Lead by example with professionalism, integrity, and attention to detail, setting high service standards across all guest interactions.
• Address guest needs and special requests promptly and effectively, ensuring a personalised and satisfying dining experience.
• Monitor stock levels of service items, oversee inventory control, and coordinate with suppliers to ensure timely availability of Food and Beverage requirements.
• Prepare and maintain service records, shift reports, and guest feedback logs to support operational decisions and service improvements.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1 to 2 years of experience in a similar role with a strong Food and Beverage background in a 5-star luxury property or standalone/branded restaurant.
• Proficiency in English and a second language.
• Strong knowledge of Microsoft Office products, Micros, and SevenRooms.
• Experience working in a multicultural environment.
• Confident in handling guest complaints of varying levels of severity and resolving issues professionally.

About the Benefits

At Jumeirah, the company is dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. The benefits package includes excellent accommodation, sports and leisure facilities, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment.
• Access to Learning and Development programmes and clear career pathways.
• Opportunities for internal mobility within the global network.
• Colleague discounts on food, beverages, and hotel stays worldwide.
• Company-provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave and flight from your home country.
• Performance-based incentives tailored to your role.
• Competitive tax-free salary paid in UAE Dirhams (AED).