Hostess – F&B – Madinat Jumeirah Resort

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab. The brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr.

Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs, and some of the region's most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Hostess to join Madinat Jumeirah Resort from September 2026 onwards.

The main duties and responsibilities of this role include:

• Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
• Schedule dining reservations and coordinate special services or occasions, such as anniversaries and birthdays, in accordance with restaurant reservation procedures.
• Use the F&B enquiry and booking checklist to handle restaurant enquiries and reservations efficiently while maintaining high service standards.
• Escort guests to their tables, communicate guest names to relevant staff, match the pace of dining service, and present menus promptly after seating.
• Maintain thorough knowledge of the menu and signature dishes to answer guest questions, explain chef's specials, and recommend suitable food and beverage pairings.
• Provide personalised attention to VIP and regular guests and residents by maintaining knowledge of their preferences, allergies, seating choices, and privacy requirements.
• Anticipate and fulfil guest needs accurately, including those of guests with special requirements, while delivering service that exceeds expectations and follows Heart of Jumeirah standards.
• Follow strict confidentiality procedures to protect the privacy and personal information of all guests.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or degree in Hospitality or a related field.
• Strong knowledge of Microsoft Office products and Opera Cloud.
• Experience working in a multicultural environment.
• 1 to 2 years of experience in guest service-related work within a 5-star hotel.

About the Benefits

At Jumeirah, the company is dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. The benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment.
• Access to Learning and Development programmes and clear career pathways.
• Opportunities for internal mobility within the global network.
• Colleague discounts on food, beverages, and hotel stays worldwide.
• Company-provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave and flight from your home country.
• Performance-based incentives tailored to your role.
• Competitive tax-free salary paid in UAE Dirhams (AED).