EN – Housekeeping Supervisor

The housekeeping leadership role coordinates staff, room or area assignments and quality checks to keep operations organised and service standards consistent. It supports training, stock control, guest-request follow-up and communication with other departments. The role requires practical knowledge of housekeeping routines and the ability to lead by example. The successful candidate is expected to approach assigned work professionally, follow established procedures and communicate clearly with colleagues and customers. Work should be completed carefully, with issues raised early rather than left unresolved.

Key Responsibilities

• Maintain shift records, report incidents and share clear handover notes with the next supervisor or team.
• Allocate daily assignments, review priorities and make adjustments when occupancy, requests or staffing levels change.
• Inspect rooms and public areas, provide constructive feedback and arrange corrections when work falls below standard.
• Coach team members on cleaning routines, safe practices, equipment use and professional conduct around guests.
• Monitor linen, amenities and cleaning supplies, reporting shortages and helping control unnecessary waste.
• Coordinate with front office and maintenance teams on room status, urgent requests and defects needing attention.

Requirements and Qualifications

• Housekeeping experience with some responsibility for checking work, coordinating tasks or supporting colleagues.
• Understanding of cleaning procedures, guest-room presentation, hygiene and safe equipment use.
• Ability to give clear instructions and constructive feedback respectfully.
• Strong organisation and decision-making during periods of high workload.
• Dependability, professional conduct and willingness to support hands-on tasks when required.

Skills

• Team leadership and staff coaching
• Inspection and quality control
• Stock awareness and task planning
• Cross-department communication and problem-solving

Professional Approach

Effective housekeeping leadership balances speed with attention to detail and helps every team member understand the required standard and daily priorities. Clear handovers and reliable follow-up help the wider team maintain continuity. Candidates should be prepared to explain how their experience, training or transferable skills relate to the duties and how they would contribute to a professional, service-focused team.

Employment Details

• Company: Accor
• Location: Dubai, Dubai, United Arab Emirates
• Employment Type: Full Time
• Salary: Not disclosed