Butler – Rooms – Madinat Jumeirah Resort

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab. The brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr.

Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a unique destination rooted in Arabian luxury hospitality. The resort features more than 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids' clubs, and some of the region's most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Butler - Rooms to join Madinat Jumeirah from October 2026 onwards.

The main duties and responsibilities of this role include:

• Greet and escort guests to their rooms, handle luggage and other baggage, ensure the cleanliness of rooms and suites, respond to guest enquiries, deliver special requests, recommend and arrange amenities, and run errands as required.
• Anticipate guest needs and expectations, including those of guests with special requirements, and provide appropriate products, services, or information.
• Take and process orders accurately while maintaining detailed knowledge of menu items and food and beverage services to answer guest enquiries thoroughly.
• Maintain the operation and cleanliness of the Butler Pantry and Reception Desk, ensuring each area is properly stocked and operational according to established service standards.
• Maintain an organised and professional atmosphere and prepare and set tables or trays according to property standard operating procedures, outlet requirements, meal periods, and guest preferences.
• Serve and clear food and beverages efficiently and punctually in line with established service standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1 to 2 years of experience within the international luxury hospitality industry.
• Experience working in a multicultural environment.
• Bachelor's degree in Hospitality Management is desirable.
• Previous experience in luxury hotel properties is required.
• Knowledge of additional languages such as Russian, Spanish, French, or Arabic is desirable.

About the Benefits

At Jumeirah, the company is dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. The benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment.
• Access to Learning and Development programmes and clear career pathways.
• Opportunities for internal mobility within the global network.
• Colleague discounts on food, beverages, and hotel stays worldwide.
• Company-provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave and flight from your home country.
• Performance-based incentives tailored to your role.
• Competitive tax-free salary paid in UAE Dirhams (AED).