Front Stage Supervisor

Paramount Hotel Dubai is hiring a Front Stage Supervisor to guide front-stage agents and help maintain a smooth, welcoming arrival experience. The supervisor sets the example for professional guest service, supports the team during busy periods and makes sure hotel procedures are followed consistently. The role combines hands-on guest assistance with coaching, coordination and front-office administration.

Key Responsibilities

• Supervise front-stage agents and help ensure guests and visitors receive a personalised, courteous welcome.
• Model expected standards for punctuality, grooming, courtesy, teamwork, guest relations and compliance with hotel policies.
• Assist agents with day-to-day issues and help resolve guest questions or complaints professionally and efficiently.
• Act as a communication link between the front-stage team and duty managers, sharing operational updates and feedback.
• Observe performance, provide constructive coaching and support the induction and on-the-job training of new colleagues.
• Check registration records for complete information, required documents and suitable payment guarantees.
• Review room allocations and special requests ahead of arrivals, escalating discrepancies so guest arrangements can be prepared.
• Maintain working knowledge of hotel departments, services, outlets and VIP welcoming procedures.

Requirements and Qualifications

• At least two years of supervisory experience in Front Stage or Front Office within a five-star hotel.
• A hotel-school qualification or Front Office Operations certification is preferred.
• Strong knowledge of front-office operations and OPERA PMS.
• Excellent English communication; additional languages are an advantage.
• Proficiency in Microsoft Office and the ability to supervise and motivate a team.

Skills and Work Approach

The position requires sound judgement, time management, clear communication and a people-focused leadership style. The supervisor should remain composed when service becomes busy, give practical guidance rather than simply assigning tasks, and coordinate with colleagues to correct issues quickly. Attention to detail and confidence handling VIP arrangements are especially valuable.