Front Stage Supervisor

Paramount Hotel Dubai is looking for a Front Stage Supervisor to supervise Front Stage Agents and ensure a smooth, personalised and welcoming experience for every guest and visitor. The supervisor will support day-to-day front office operations, reinforce service standards, assist with VIP welcoming procedures and provide leadership to the team. The position requires a strong understanding of OPERA PMS and front office workflows, together with confident communication and people-management skills. The successful candidate should be able to coordinate service delivery in a busy 5-star hotel, maintain professionalism during high-volume periods and help the team consistently meet guest expectations.

Key Responsibilities

• Supervise Front Stage Agents and coordinate daily front office activities.
• Ensure guests and visitors receive personalised, warm and professional service.
• Monitor compliance with hotel welcoming and service standards.
• Support VIP arrival and welcoming protocols.
• Use OPERA PMS and front office systems accurately.
• Coach team members and provide practical guidance during service.
• Coordinate with other departments to resolve guest requirements efficiently.
• Monitor operational issues and escalate matters appropriately.
• Maintain professional communication with guests and colleagues.
• Support a positive, organised and service-focused Front Stage environment.

Requirements

• Minimum 2 years of experience as a Front Stage or Front Office Supervisor in a 5-star hotel.
• Hotel School graduation or Front Office Operations certification is preferred.
• Excellent English communication skills; additional languages are advantageous.
• Strong knowledge of Front Office operations and OPERA PMS.
• Proficiency in Microsoft Office.
• Knowledge of VIP welcoming protocols.
• Strong supervisory and team-leadership skills.

Employment Details

• Company: Paramount Hotel Dubai
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Hospitality