Assistant Guest Relations Manager -Front Office – Jumeirah Dar Al Masyaf

Jumeirah Dar Al Masyaf is seeking an Assistant Guest Relations Manager to help deliver an attentive, highly personalised welcome and smooth service throughout the guest journey. The role combines guest-facing leadership, service recovery, reservation and function coordination, and close cooperation with front-office, concierge and food-and-beverage colleagues to maintain a consistent luxury experience.

Key Responsibilities

• Help lead guest-relations activity and ensure arrivals are welcomed professionally, discreetly and in line with expected service standards.
• Coordinate seating, reservations or special arrangements and make sure guest preferences are communicated to the colleagues responsible for delivery.
• Handle guest feedback and complaints calmly, gather relevant facts, follow up on corrective actions and keep management appropriately informed.
• Coordinate function bookings and related arrangements with front-of-house, back-of-house and other teams so events run smoothly.
• Maintain accurate booking records and support efficient use of available reservations, seating or guest-service resources.
• Follow local licensing requirements and responsible-service procedures where alcohol-related guest requests or outlet operations apply.
• Work with Rooms Division Guest Relations and Concierge colleagues to identify guests requiring special attention and recommend suitable resort experiences.

Requirements

• Three to five years of experience in an international luxury hospitality environment, ideally in a comparable guest-relations role.
• A bachelor’s degree in Hospitality Management, Tourism, Business Administration or a related field is expected.
• Experience working with guests and colleagues from different cultures is important.
• Candidates should be comfortable with service-recovery situations, coordination and accurate handling of guest information.

Skills and Qualifications

• Professional communication, discretion and a strong guest-first mindset.
• Effective organisation, leadership and cross-department coordination.
• Ability to remain composed, make practical decisions and maintain service standards during busy periods.

Employment Details

• Company: Jumeirah
• Location: Dubai, United Arab Emirates
• Employment Type: Full Time
• Industry: Luxury Hospitality
• Work Arrangement: On-site. Shift patterns may include evenings, weekends or public holidays where operationally required.
• Benefits: Depending on the role and final employment offer, benefits may include healthcare, paid leave, learning opportunities and colleague discounts.