Relationship Manager (UAE National)

Abu Dhabi Commercial Bank is seeking a Relationship Manager for its retail banking business, with the vacancy designated for UAE nationals and coverage noted across Abu Dhabi and Dubai. The role supports the growth and retention of customer relationships by understanding changing financial needs and connecting clients with suitable banking products and services, while maintaining service and conduct standards.

Key Responsibilities

• Identify prospective customers and support the development of new relationships in line with the bank’s target segments.
• Maintain regular contact with existing customers, review their changing needs and provide appropriate product or service guidance.
• Build a clear understanding of customers’ financial goals and coordinate with internal specialists when more detailed advice is required.
• Monitor portfolio activity and follow through on customer requests to support satisfaction, retention and business objectives.
• Maintain accurate customer records and complete required documentation in line with know-your-customer and internal procedures.
• Work collaboratively with branch and product teams to deliver a consistent customer experience across conventional and Shari’ah-compliant services.

Requirements and Qualifications

• This role is designated for UAE nationals; applicants should meet the applicable nationality requirement.
• Bring relevant experience in relationship management, retail banking, sales or customer-facing financial services.
• Demonstrate a service-led approach, sound judgement and the ability to handle sensitive customer information appropriately.
• Use sound judgement, keep records accurate and follow relevant policies, confidentiality expectations and internal controls.
• Relevant education, technical training or equivalent practical experience in the field is beneficial; any mandatory credential should be confirmed before applying.

Skills

• Client Acquisition, Portfolio Management, Needs Analysis, Customer Service and related practical methods relevant to the position.
• Clear written and verbal communication with colleagues, customers and other stakeholders.
• Organisation, careful documentation and the ability to manage priorities and deadlines.
• A collaborative approach to problem-solving, continuous improvement and responsible decision-making.

Employment Details

• Company: Abu Dhabi Commercial Bank
• Location: Abu Dhabi / Dubai, UAE
• Employment Type: Full Time
• Function: Retail Banking

Application

Applicants can review the role details and submit their application through the online application page.